ECommerce Audits

Your Website is Your Store - Make it Matter

eCommerce is an important part of your business, you spend a substantial amount on the technology, without an engaging customer journey, all that investment goes to waste if it does not convert into a sale.

Plan . Prepare . Test . Audit . Be Ready for the Customer

With eCommerce Audits, we help you:  

  • Find out the strengths of your competition
  • Understand and strategize to overcome your weakness
  • Explore new opportunities
  • Realize threats before its too late

Whether your are an established ecommerce player, a growing startup or someone who is planning to start an online ecommerce venture, you need our eCommerce Audit solution to start, grow and sustain your business.

Our eCommerce Audits benchmark not just your technology, but also your processes

Our Visual Merchandisers and Mystery Shoppers create an elaborate survey mechanism, with which we look into every aspect of your online sales journey.

With vast experience in auditing physical stores, we bring unique perspective to your online business by finding and presenting suggestions that can make or break a business in this fast paced highly competitive ecommerce focussed business.

Measured Improvements - Steps to Success

We want you to succeed, and in order to do that, we measure every business process, including but not limited to:

  • Websites first impression
  • Ccompetition benchmarking 
  • Ease of product search
  • Product categorization 
  • Product recommendations
  • Add on / Cross Sell / Up Sell strategies
  • Ease and speed of purchase 
  • Logistics 
  • Delivery experience
  • Handling returns
  • Customer support
  • Customer feedback

And a host of other metrics.

Contact us today to find out whats missing in your ecommerce business